VoIP, Hosted PBX, Unified Communications, SMS Text Messaging, IP Phones, Networking, Cameras
Hosted PBX Features
The InTeleSync Hosted PBX system is as advanced and sophisticated as any on the market. We are confident there isn't much we cannot do with our software. Features below are just standard PBX features and certainly don't represent everything the system can do.
User Call Management
✔ Voice Mail to Email
Every extension comes with it's own voicemail box, which can be sent to an email address with a text notification.
✔ Call Forwarding
Call forward calls to your extension either always, when busy, no answer, or offline.
✔ Group Hunt / Simulring
Each extension can set up it's own hunt group to ring multiple internal and/or external locations at once.
✔ Call Recording
Record calls on the fly, on demand when needed. Announce the call recording in progress or keep it a secret.
✔ Call Monitoring
Managers can listen in and monitor active calls on demand.
✔ Call Parking
Park calls in the system for anyone to pick up elsewhere.
✔ Call PIckup
Groups can pick up calls made to other groups.
✔ Call Filtering and Blocking
Any extension can have their own filter and call blocking rules.
✔ Personal Directory and BLF
For appropriately equipped phones, manage your own Busy Lamp Field (BLF) buttons for quick dialing or presence visibility.
✔ Personal IVR
Each extension can have it's own Auto Attendant or IVR.
✔ Personal Speed Dial List
Manage and maintain your own extension's speed dial list.
✔ Find Me / Follow Me
Set up to sequentially call multiple locations for inbound calls to the extension.
✔ Personal CallerID Control
Configure by extension a custom CallerID if desired for both internal and external calling.
✔ Last Caller
Call the last caller either via call code or through the phone's call log.
✔ Do Not Disturb
Set the extension on DND. Couple with Call Forwarding to control call routing during DND.
✔ Call Transfer
✔ Three-Way Calling
✔ Call Barge
Managers can monitor and barge in on calls.
✔ Web-Based PBX Management
Log in any time from any where to manage your phone system.
✔ Web Voice Mail Management
Every extension can log in and manage their own voice mail messages - listen, forward, delete.
✔ Web Reporting
View and download Call Detail Records by system or by extension.
✔ Online Account Management
Fully manage your account online from any web browser. Manage your contact and payment details, along with permitted users. Call logs available live up to the second.
✔ Online Payments
Manage your payments, payment methods, and see your billing history.
✔ Online Support Ticketing
Manage your support requests and tickets from your online account management interface.
✔ Adds / Changes / Deletes
Upgrade or downgrade your account at any time. Full control of your account from your online account management interface. Change extension numbers, names, emails, etc. all online anytime from anywhere.
✔ Fax Management
All faxes sent in and out of the system available from our web portal. Infinite storage and retrieval.
System Call Management
✔ Auto Attendant / IVR
Inbound auto attendant or IVR. Unlimited nested menus.
✔ Call Queues
Advanced queues management for near infinite call management possibilities.
✔ Automated Call Distribution
Through unlimited nested levels of Auto Attendants and Queues the possibilities are only limited by your imagination.
✔ Inbound Call Filters and Blocking
Configure by Direct Inward Dial (DID) number filters and blocks. Call Center version only.
✔ Call Recording
Global call recording at the DID level, IVR level, or Queue level. Three weeks of free storage. Listen to recordings via the online web interface.
✔ Conference Lines
Conference lines/rooms available.
✔ Conference and Queue Monitoring
Extensions with the appropriate permissions can monitor conference lines and queues.
✔ Operation Times
Set day, night and holiday times and dates for your PBX system to route calls accordingly.
✔ System Paging
Page from any phone to any phone or groups of phones via the phone speakers. No external paging device required, but can also be configured to work with analog overhead paging systems.
✔ Music On Hold
System-wide music on hold. Upload and manage your own music on hold by IVR or Queue.
✔ Distinctive Ring
Set up a distinctive ring tone by Extension, IVR, and Queue.
✔ Dial by Name Directory
Choose to search a company directory by first name or last name from your inbound auto-attendant.
✔ Custom Phone Logos
For appropriately equipped phones, display your own company logo.
A receptionist's or operator's control panel from a desktop PC, Linux or Mac for managing extensions and calls. See who's on a call, transfer calls, even listen in on calls with appropriate permissions.
✔ Agent Login/Logout
Log in and out of Queues on demand. Call Center version only.
✔ Call Statistics
For data analysts, advanced call reporting available complete with charts and graphs for visual call reporting.
✔ Outlook Integration
With the Communicator software comes an Outlook plugin for Click-to-Dial ability.
✔ LDAP Integration
Online portal authentication via LDAP available.
✔ Google Contacts
With the Communicator software, view your Google contacts and Click-to-Dial them.
✔ CRM Integration
With the Communicator software and any online CRM application with a RESTful API, launch contact details on inbound calls. Native SugarCRM support built-in.